Refund Policy

At Giftty, we strive to provide high-quality products to our customers. Please review our refund policy below for more information on how to request a refund and the conditions for eligible refunds.

1 - Refund Eligibility and Timeframe

Customers have 7 calendar days from the date of receiving the product to request a refund. However, please note that we only accept refunds in the case of product defects. Refunds for any other reason will not be processed.

2 - Defective Product Refunds

If you believe that the product you received is defective, please contact our customer support team at [email protected] within the specified timeframe. Provide us with your order details, including the order number and a clear description or evidence of the product defect.

3 - Refund Process

After contacting our customer support team and verifying the defect in the product, you will have two options for a refund:

• Money Refund: We will initiate the refund process using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.

• Product Exchange: Alternatively, you can choose to exchange the defective product for a new one. We will arrange for the shipment of the replacement item once we receive and verify the defect in the returned product.

3 - Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates.

Contact Us If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don't hesitate to contact our customer support team at [email protected]. We are here to assist you and provide further guidance.

Last Updated: November 24, 2023